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I worked as a Residential Computer Consultant at MIT's IS&T department from August 2009 - on. RCC is a student computer support job. I mostly helped residents with network and printer issues, as well as issues with their personal computers. My zone covered my dorm Baker House and McCormick. If someone's network connection went down, I would be the first to go over and investigate it. I would record the details of the incident and send it to the network administrators. I would then remain in contact with the residents to see if their problems were fixed. If the problem was with Windows configuration, I would fix it. I also fixed printer jams, etc. Lastly, I had extra privileges on the network, so I could assist students with registering their computers.